House rules and guest information

Data protection

The hotel informs third parties, including the guest's close relatives, about the guest's present, past or future stay only with the guest's prior written permission. This does not apply to requests made pursuant to law; the guest acknowledges that the hotel is obliged to provide the requesting authority with the personal data requested where the legal conditions are met.

ATM

The nearest ATM is at the entrance of the Aquarius water park (OTP): 2 minutes by car, 10 minutes on foot.

Driving

Please note that the hotel's street is one-way.

Check-in

On arrival every guest must present an identity document (ID card, address card or passport) at reception. Rooms are available from 14:00.

Illness

In case of health problems, ask for medical help at reception. A thermometer, plasters, antiseptic, fever and pain relief medicine are available at reception.

Security

For the safety of guests and property, the hotel operates a closed-circuit camera system in the building and its street-side and courtyard surroundings, recording 24 hours a day. Recordings may only be viewed by Barbizon security staff and the police.

In case of fire, follow the escape route posted in the room and the instructions of staff. Fire extinguishers are on every floor in the corridors; alert reception immediately. Irons, kettles and coffee makers must not be used in the rooms.

Not allowed on hotel premises:

• corrosive or flammable chemicals as defined by law,
• substances classified as flammable and/or explosive,
• fireworks, firecrackers and their components,
• waste and anything harmful to the environment or health.

Shoe shine, umbrella, hair dryer, sewing kit, bathroom chair

Available at reception on request.

Luggage and valuables

On request we carry guests' luggage up and down. Luggage can be stored in storage room no. 5; valuables in the hotel's central safe at reception.

Smoking

Smoking is prohibited in all enclosed areas (including guest rooms), communal areas and the entire open area of the hotel, except designated smoking areas. If the hotel is fined because of a guest's unlawful conduct, the fine is passed on to that person.

Photocopying, scanning

At reception, 10 HUF per page.

Payment

Cash (HUF/EUR), bank card, OTP and MBH SZÉP card.

Baby cot

Available on request.

Pets

We are a pet-friendly hotel. Pet fee: up to 5 kg 3,000 HUF / pet / night, over 5 kg 6,000 HUF / pet / night.

Pet policy: We gladly welcome guests with pets. To keep the environment pleasant for everyone, pets may only be left alone in the room if their behaviour does not disturb other guests (no barking or howling). The owner bears full financial responsibility for any damage caused by the pet in the room, to furnishings, textiles, furniture or any other area of the hotel. If staff notice that a pet left alone is persistently barking, making noise or may damage the furnishings, the hotel reserves the right to contact the guest and request immediate resolution. In common areas pets must be supervised by their owner; if left unattended anywhere on the premises, they must be in a securely closed carrier or cage. In case of repeated or serious violations the hotel may restrict or refuse the pet's further stay.

Information materials

Leaflets about the region's sights are available at reception and in the common areas. In case of fire or emergency, the Hotel Barbizon Fire Safety Regulations (available at reception) apply. The escape route is on the inside of the room door.

Check-out

On the day of departure guests must vacate the room with their luggage by 11:00 and hand in the room key and the TV and air-conditioning remote controls at reception. Late check-out may incur a surcharge. The stay must be paid for before final departure; in case of departure without payment the hotel enforces its claim by legal means in addition to a police report.

Visitors

Only guests registered at reception may stay in the rooms. Guests are responsible for their visitors' conduct, including any damage. Guests exceeding the number in the reservation are charged the normal rate.

Housekeeping

Rooms whose keys have been handed in at reception are cleaned once a day between 9:00 and 14:00. Use the "Please clean / Do not disturb" sign; without the sign the room will be cleaned. For environmental reasons only towels placed on the bathroom floor are replaced. For longer stays bed linen is changed at least once a week. International adaptor on request.

Parking

Guests' vehicles can be parked free of charge in the hotel's uncovered, unguarded car park, following the Highway Code. Guests wishing to use the car park must state the registration number on the registration form at check-in. Guests are directly liable to the injured party for any damage caused to another parked car.

Breakfast

Breakfast is included in the room rate and is served as a buffet from 7:00 to 10:00. Consumption at the buffet is unlimited, but no food or drink may be taken out for later consumption; otherwise the hotel may charge 50% of the breakfast price per person per occasion. Guests leaving before 7:00 receive a breakfast bag if requested at reception in time.

Disruptive behaviour

For the peace of guests, after 22:00 - except at events organised or authorised by the hotel - loud noise, music, noisy activities and loud TV are prohibited. Regardless of the time, any conduct that disturbs others' peace, safety or privacy, constitutes harassment or is intimidating is prohibited. Staff may warn a disruptive guest: the first warning is free, the second and third are charged 5,000 HUF each to the room bill. After the third warning the hotel may terminate the contract with immediate effect and expel the guest without refund.

Hotel equipment

Guests must use the hotel's equipment as intended and compensate any damage from improper use before departure at the latest. Hotel property may only be removed with prior written permission; otherwise it is treated as a criminal offence.

Hotel liability

The hotel is liable for damage to guests' belongings brought in, except items excluded from entry. For cash, securities and valuables only if placed in the room safe; if the safe does not work, inform reception immediately. For other belongings the hotel is liable only if the damage occurred in a place usually used by the guest (room, corridor, lobby, garden, car park), up to fifty times the daily room rate. The hotel is exempt if the damage was caused by an unavoidable external cause or by the guest. Guests use the hotel's facilities, wellness and other services at their own responsibility, in the knowledge of their own health and physical condition.

Lost and found

Found items can be handed in at reception and are registered. Food and medicines are destroyed. Found and forgotten items are kept for 3 months and can be posted on request at the guest's expense.

Toiletries

Toiletries, shaving and tooth-brushing products are available at reception in addition to those in the rooms.

TV channels

Nyíregyháza TV, M1, M4, Duna TV, M2, M5, TV2, RTL, Izaura TV, Dikh TV, MAX 4, Spektrum.

Ironing / laundry

Ironing service for an extra charge, 8:00-20:00, within 1 hour. Laundry and ironing by arrangement (laundry bag in the room).

Wi-Fi

Free Wi-Fi is available on the reception level; the password is at reception and on the room doors. Uninterrupted operation is not guaranteed and the hotel is not liable for damage to guests' devices during use.

Guests under 18

Children under 14 may stay in the room and use the hotel's services only under the supervision of a parent or an authorised adult, who is responsible for the child's safety and any damage caused. Persons under 18 may not consume alcohol on the premises; the parent or authorised adult is responsible for enforcing this.

Use of the deposit and modification of the booking

The deposit paid at booking may be used for the hotel's services within 12 months of the original arrival date. If the guest does not arrive, the deposit may be transferred to a later date within this period, subject to availability. The date may be modified at most twice, and only with the hotel's prior confirmation. The rates valid at the time of modification apply; if the new date is more expensive, the guest pays the difference. After the 12 months or the two modifications are exhausted, the deposit may only be used with the hotel's specific written authorisation.